Results for ' social customs'

978 found
Order:
  1.  37
    The transformation of social customs in Ming Dynasty Fujian.Hsu Hong - 2008 - Frontiers of Philosophy in China 3 (4):551-577.
    Under the stimulus of developing commercial economy and overseas trade, the social customs characterized by prevailing luxury and extravagance was gradually formed in Fujian Province from the mid-Ming Dynasty on. The transformation started from the material culture and later spread to people’s mental attitudes including the public ethics and human relations. Compared with what happened in the Jiangnan area, the change in Fujian Province was less profound and thorough, but it highly surpassed the North China society, where many (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  2.  20
    Customer Knowledge Management via Social Media: A Case Study of an Indian Retailer.Arunima Kambikanon Valacherry & Pakkeerappagari Pakkeerappa - 2018 - Journal of Human Values 24 (1):39-55.
    The socialization process in knowledge management has been in discussion for more than a decade, and most research has focused on socialization among employees in developing organizational knowledge. But this article tries to explore the socialization aspect in customer knowledge management in a customer-centric industry, retail using social media. The case study of a leading Indian retailer is implemented using netnography, a research technique that draws data from computer-mediated communication channels. The communications of the retailer to and from customers (...)
    No categories
    Direct download (3 more)  
     
    Export citation  
     
    Bookmark  
  3.  11
    Customer Engagement Around Cultural and Creative Products: The Role of Social Identity.Zaiyu Zhang & Wenjia Li - 2022 - Frontiers in Psychology 13.
    Along with the increasing trend of transactions occurring on social media, the consumption of Chinese cultural and creative products has increased even against the background of the COVID-19 pandemic. In this context, this article aims to analyze the relationships between virtual community-based social identity and cultural and creative product customer engagement behaviors. To this end, social identity theory and CE behavior theory were applied to previous research model. Structural equation modeling was conducted using data from 520 self-administered (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  4.  12
    The sociality of minimizing involvement in self-service shops in Denmark: Customers’ multi-modal practices of being, getting, and staying out of the way.Elisabeth Dalby Kristiansen & Gitte Rasmussen - 2022 - Discourse and Communication 16 (2):200-232.
    For some customers, the corona pandemic has turned e-shopping into a fine alternative to shopping in brick-and-mortar shops. For other customers in quarantine e-shopping is the only alternative. The long-lasting pandemic, however, has reminded us of the importance of social contacts and interactions – even if it’s just to go the supermarket to ‘mingle’. This paper investigates what ‘mingle’ means when shopping in physical self-service shops amongst unacquainted others in Denmark. It describes customers’ practice of doing self-service by organizing (...)
    Direct download  
     
    Export citation  
     
    Bookmark  
  5. Influence Mechanism of Social Support of Online Travel Platform on Customer Citizenship Behavior.Yu-mei Ning & Chuan Hu - 2022 - Frontiers in Psychology 13.
    Customer citizenship behavior has attracted widespread attention from scholars due to its capacity of enabling enterprises to gain competitive advantages of low costs and high efficiency by giving full play to the initiative of customers. Based on the S-O-R Model, we have established the theoretical model to study the influence imposed by social support of online travel platform enterprises on customer citizenship behavior against the backdrop of the sharing economy. This research tests the fitting of the theoretical model and (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   2 citations  
  6.  9
    Can corporate social responsibility reduce customer mistreatment? A contingent dual‐process model.Xiaojun Zhan, Na Lu, Weipeng Lin, Wenhao Luo & Xixia Zhang - forthcoming - Business Ethics, the Environment and Responsibility.
    Although corporate social responsibility (CSR) has been widely studied, little is known about whether it has implications for customer mistreatment. In this study, we aim to understand how and when CSR is related to customer incivility, a typical type of mistreatment in service contexts. Integrating the perspectives of social exchange theory and social identity theory, we theorize that CSR influences customer incivility via customer trust and customer identification, which are contingent on front-line employees' emotional labor (i.e., surface (...)
    No categories
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  7.  32
    Perception of corporate social responsibility among devout and nondevout customers in an Islamic society.Sana-ur-Rehman Sheikh & Rian Beise-Zee - 2015 - Asian Journal of Business Ethics 4 (2):131-146.
    Corporate social responsibility has become a very common buzz word in the field of marketing since many years. This empirical paper assesses the attitude of devout and nondevout customers towards CSR in the context of a religious society. As making clear distinction between devout and nondevout customers may have associated measurement problems in a single-religion-dominated country, this paper initiates the discussion of peculiarity between two important religiosity measures, that is, observation based and solicited. A hypothetical story board with embedded (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   3 citations  
  8.  98
    Do customs compete with conditioning? Turf battles and division of labor in social explanation.Todd Jones - 2012 - Synthese 184 (3):407-430.
    We often face a bewildering array of different explanations for the same social facts (e.g. biological, psychological, economic, and historical accounts). But we have few guidelines for whether and when we should think of different accounts as competing or compatible. In this paper, I offer some guidelines for understanding when custom or norm accounts do and don’t compete with other types of accounts. I describe two families of non-competing accounts: (1) explanations of different (but similarly described) facts, and (2) (...)
    Direct download (5 more)  
     
    Export citation  
     
    Bookmark  
  9.  96
    Role of Social Media Marketing Activities in Influencing Customer Intentions: A Perspective of a New Emerging Era.Khalid Jamil, Liu Dunnan, Rana Faizan Gul, Muhammad Usman Shehzad, Syed Hussain Mustafa Gillani & Fazal Hussain Awan - 2022 - Frontiers in Psychology 12.
    The aim of this study is to explore social media marketing activities and their impact on consumer intentions. This study also analyzes the mediating roles of social identification and satisfaction. The participants in this study were experienced users of two social media platforms Facebook and Instagram in Pakistan. A self-administered questionnaire was used to collect data from respondents. We used an online community to invite Facebook and Instagram users to complete the questionnaire in the designated online questionnaire (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   6 citations  
  10.  12
    Custom; an essay on social codes.Ferdinand Tönnies - 1961 - [New York]: Free Press of Glencoe.
    Excerpt from Custom an Essay on Social Codes Still a professor extraordinarius and thus not en cumbered with the time-consuming duties of an Ordinarius (a full professor), T onnies was living in the small town of Eutin, about an hour's ride on the train to Kiel, the seat of his university, and engaged in a prolific literary and scholarly pro duction on a great variety of theoretical as well as practical sociological, political and economic prob lems. Most of his (...)
    Direct download  
     
    Export citation  
     
    Bookmark   1 citation  
  11.  19
    Customer Orientation and Leadership in the Health Service Sector: The Role of Workplace Social Support.Andreina Bruno, Giuseppina Dell’Aversana & Anna Zunino - 2017 - Frontiers in Psychology 8.
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   2 citations  
  12.  69
    Longitudinal Effects of Corporate Social Responsibility on Customer Relationships.Russell Lacey & Pamela A. Kennett-Hensel - 2010 - Journal of Business Ethics 97 (4):581 - 597.
    Despite the emergence of corporate social responsibility, the impact of CSR efforts on customer relationships remains decidedly unclear. Moreover, previous studies have examined CSR in cross-sectional, experimental, and/or artificial settings. Through field survey data collected at both the beginning (n = 750) and conclusion (n = 469) of the 2007-2008 NBA season, the authors investigate linkages between customers' perceptions of the CSR performance of an NBA team and the strength of their relationship with this same organization. With all respondents (...)
    Direct download (4 more)  
     
    Export citation  
     
    Bookmark   8 citations  
  13.  23
    How to Catch Customers’ Attention? A Study on the Effectiveness of Brand Social Media Strategies in Digital Customer Engagement.Yuying Liu, Xinxin Liu, Meng Wang & Decheng Wen - 2021 - Frontiers in Psychology 12.
    Enterprises often post branded content on social media and adopt a proactive response approach to improve digital customer engagement to gain a competitive advantage. However, there are many brands which fail to operate social media as effectively as expected. The effective use of brand social media strategies to improve digital customer engagement remains an ongoing challenge for the enterprises. Based on firm-generated content theory and social presence theory, this study aims to identify the impact of brand (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   2 citations  
  14. Custom: An Essay on Social Codes.Ferdinand Tönnies & A. Farrell Borenstein - 1963 - Science and Society 27 (4):490-492.
     
    Export citation  
     
    Bookmark   1 citation  
  15.  56
    Effects of corporate social responsibility on customer satisfaction and organizational attractiveness: A signaling perspective.Qingyu Zhang, Mei Cao, Fangfang Zhang, Jing Liu & Xin Li - 2019 - Business Ethics: A European Review 29 (1):20-34.
    Business Ethics: A European Review, EarlyView.
    No categories
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   8 citations  
  16.  43
    Bank customers’ preferences and responses to Corporate Social Responsibility initiatives in Ghana.Ebo Hinson, Anne Renner & Helena van Zyl - 2016 - African Journal of Business Ethics 10 (1).
    Direct download (3 more)  
     
    Export citation  
     
    Bookmark  
  17.  45
    The Effects of Corporate Social Responsibility on Customer Loyalty: The Mediating Effect of Reputation in Cooperative Banks Versus Commercial Banks in the Basque Country.Izaskun Agirre Aramburu & Irune Gómez Pescador - 2019 - Journal of Business Ethics 154 (3):701-719.
    The marketplace has seen significant growth in the demand for ‘ethical’ behavior, and banks are seeking to leverage customers’ perception in order to build a sustainable competitive advantage. In consequence, the concepts of corporate social responsibility and corporate reputation are of vital concern for academics and managers in terms of their potential impact on customers. This study seeks to contribute to the literature by examining the mediating role of corporate reputation on the relationship between perceived corporate social responsibility (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  18.  66
    Do Corporate Customers Prefer Socially Responsible Suppliers? An Instrumental Stakeholder Theory Perspective.Ran Tao, Jian Wu & Hong Zhao - 2023 - Journal of Business Ethics 185 (3):689-712.
    This paper studies the way supplier firms’ corporate social responsibility (CSR) affects their likelihood of being selected as new suppliers. Using a large sample of US public firms with detailed supply chain and CSR data, we provide empirical evidence that corporate customers prefer socially responsible suppliers, and that the effect is more prominent when the supplier industry is more competitive, the customer’s own CSR performance is better, or the supplier and the customer have more similar CSR focuses. Our paper (...)
    Direct download (4 more)  
     
    Export citation  
     
    Bookmark  
  19.  33
    Promoting the advocacy behavior of customers through corporate social responsibility: The role of brand admiration.Naveed Ahmad, Zia Ullah, Esra AlDhaen & Irfan Siddique - 2023 - Business and Society Review 128 (2):367-386.
    Given that personal source of information is preferred by the customers over company-generated marketing communications, promoting advocacy behavior among customers is of much importance for every organization. Literature suggests that an organization's corporate social responsibility (CSR) activities significantly influence individual behavior. However, the advocacy behavior of customers (ADB), from a CSR perspective, did not receive due attention. To address this literature gap, the current study attempts to explore the relationship among CSR and ADB with the intervening role of brand (...)
    No categories
    Direct download (3 more)  
     
    Export citation  
     
    Bookmark  
  20.  42
    Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty.Oriol Iglesias, Stefan Markovic, Mehdi Bagherzadeh & Jatinder Jit Singh - 2020 - Journal of Business Ethics 163 (1):151-166.
    In an ever more transparent, digitalized, and connected environment, customers are increasingly pressuring brands to embrace genuine corporate social responsibility practices and co-creation activities. While both CSR and co-creation are social and collaborative processes, there is still little research examining whether CSR can boost co-creation. In addition, while previous research has mainly related co-creation to emotional outcomes, limited empirical research has related it to rational and behavioral outcomes. To address these shortcomings in the literature, this paper examines the (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   6 citations  
  21.  6
    The mediating effect of firm familiarity between corporate social responsibility and reputation, trust, and customer satisfaction.Stephen T. Homer, Elizaveta B. Berezina & Colin Mathew Hugues D. Gill - 2024 - Business and Society Review 129 (3):398-423.
    When assessing Corporate Social Responsibility (CSR) and its impact on company performance there may be an informational asymmetry caused by differences in Familiarity with the firm assessed. This study uses participants' ratings of six large UK retailers to establish the direct relationships between the CSR components of Economic, Legal, Ethical, and Discretionary, and the firm performance dimensions of Reputation, Trust, and Customer Satisfaction, then explores whether Familiarity mediates the relationships between the CSR and the performance dimensions. The findings show (...)
    No categories
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  22.  23
    Moral Custom Exploration Facing Transhuman Stage of Evolution.Jolanta Klyszcz - 2014 - Human and Social Studies 3 (3):75-100.
    We have transited far from an ancient culture of hunters to the world of today when our conditions as human beings are changing. We recognize that our biological-cultural co-evolution has privileged reason. Even if it takes a tiny part of our mind; first memory and then reason have become protagonists in our relation with the landscape. It also means that pain control became a social custom for developing morality: this is the central thesis of this essay. This conclusion derives (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  23.  56
    Piggy in the Middle: How Direct Customer Power Affects First-Tier Suppliers’ Adoption of Socially Responsible Procurement Practices and Performance.Paul McGrath, Marius Claudy, Lucy McCarthy & Donna Marshall - 2019 - Journal of Business Ethics 154 (4):1081-1102.
    Companies are faced with a choice of which type of power to use in their efforts to persuade their first-tier suppliers to adopt socially responsible procurement practices with key second-tier suppliers. However, we know little about how first-tier suppliers will react to different types of power and which are most effective in encouraging the adoption of socially responsible procurement practices. We are also ignorant of the impact of these practices on first-tier suppliers’ performance. This paper uses bases of power theory (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   6 citations  
  24.  21
    “Say a Little but Say It Well”: Assessing the Impact of Social Media Communication on Value Co-creation, Online Customer Experience, and Customer Well-Being.Maheen Iqbal Awan, Amjad Shamim & Muhammad Shoaib Saleem - 2022 - Frontiers in Psychology 13.
    The purpose of the study is to identify how both tourism service provider- and tourist-generated social media communication affect the value co-creation process and how this can affect online customer experience and customer wellbeing. A questionnaire survey was used and 361 valid responses were obtained from Malaysian citizens. The research findings showed that tourism service provider- and tourist- generated social media communication positively influence value co-creation. Similarly, value co-creation positively influences cognitive and affective experiential states and these two (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  25.  34
    Enhancing Customer Civility in the Peer-to-Peer Economy: Empirical Evidence from the Hospitality Sector.Shuang Ma, Huimin Gu, Daniel P. Hampson & Yonggui Wang - 2020 - Journal of Business Ethics 167 (1):77-95.
    Customer civility is an established construct in the study of ethical consumption. However, scholars have paid insufficient attention to customer civility in relation to the flourishing peer-to-peer economy. Therefore, the purpose of this article is to develop and test a theoretical framework which examines the antecedents of the customer civility in the P2P economy. We use social exchange theory to develop a model that posits customer interaction experiences with property owners, properties, and P2P platforms as antecedents of customer civility (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   2 citations  
  26.  15
    Impact of Traditional Behavior of Customers, Employees, and Social Enterprises on the Fear of Change and Resistance to Innovation.Xiaoyan Liu, Fei Wang & CheeHoo Wong - 2022 - Frontiers in Psychology 13.
    Innovation adoption is the necessary element for the success of any organization around the globe, and this phenomenon needs a foremost solution. The current study examines this area and explores the impact of customers, employees, and social enterprises' traditional behavior on the resistance to innovation in social enterprises in China. The current article also investigates the mediating role of fear for change among customers, employees, and social enterprises' traditional behavior and resistance to innovation in social enterprises (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  27. Custom Freedom and Equality: Mary Astell on marriage and women's education.Karen Detlefsen - 2016 - In Penny Weiss & Alice Sowaal, Feminist Interpretations of Mary Astell. Pennsylvania State University Press. pp. 74-92.
    Whatever may be said about contemporary feminists’ evaluation of Descartes’ role in the history of feminism, Mary Astell herself believed that Descartes’ philosophy held tremendous promise for women. His urging all people to eschew the tyranny of custom and authority in order to uncover the knowledge that could be found in each one of our unsexed souls potentially offered women a great deal of intellectual and personal freedom and power. Certainly Astell often read Descartes in this way, and Astell herself (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   4 citations  
  28.  14
    Jāḥiẓ’s Understanding of The Miracle: An Analysis Within The Framework of Jāḥiẓ’s Theory of Nature and Understanding of Custom.Meliha Bi̇lge - 2021 - Kader 19 (2):522-548.
    This article discusses Abū ʽUthmān al-Jāḥiẓ (d. 255/869) (one of the first Muʽtazilī scholars) Allah-world relationship, his understanding of custom, and his view on miracles. The Muʻtazilī thinkers examined the problem of miracles within their concept of prophethood. They divide miracles, which they accept as the only proof of prophethood, into two: those under the power of Allah and under the power of the created. Jāḥiẓ explains these two sorts of miracles with the order in the universe established by Allah (...)
    No categories
    Direct download (3 more)  
     
    Export citation  
     
    Bookmark   1 citation  
  29. A Framework for Understanding Corporate Social Responsibility Programs as a Continuum: An Exploratory Study.Julie Pirsch, Shruti Gupta & Stacy Landreth Grau - 2007 - Journal of Business Ethics 70 (2):125-140.
    Corporate Social Responsibility (CSR) programs are increasingly popular corporate marketing strategies. This paper argues that CSR programs can fall along a continuum between two endpoints: Institutionalized programs and Promotional programs. This classification is based on an exploratory study examining the variance of four responses from the consumer stakeholder group toward these two categories of CSR. Institutionalized CSR programs are argued to be most effective at increasing customer loyalty, enhancing attitude toward the company, and decreasing consumer skepticism. Promotional CSR programs (...)
    Direct download (4 more)  
     
    Export citation  
     
    Bookmark   40 citations  
  30.  22
    Assessing Customers' Moral Disengagement from Reciprocity Concerns in Participative Pricing.Preeti Narwal, J. K. Nayak & Shivam Rai - 2021 - Journal of Business Ethics 178 (2):537-554.
    Participative pricing demonstrates the basic idea of allowing customer participation in price-setting process. Nottingham Playhouse, IBIS Singapore, Metropolitan Museum of Art, Wiener Deewan, Girl Talk, 8k, Zest consulting, Radiohead band and many more have successfully implemented pay-what-you-want, the most innovative form of participative pricing. Based on the degree of participation, PWYW is the highest form that allows buyers to select any price they want to pay for a product/service, including zero. The present study examines how customers lower their motivation to (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   1 citation  
  31.  28
    The Importance of Customer Expectations: An Analysis of CSR in Container Shipping.Lijun Tang & Victor Gekara - 2020 - Journal of Business Ethics 165 (3):383-393.
    Corporate social responsibility has been increasingly embraced by corporations to demonstrate effort to reduce negative environmental and social externalities resulting from their business activities. CSR covers a wide range of issues, including environmental concerns, occupational health and safety, local community social-economic welfare and workers’ rights and welfare issues. Through a detailed content analysis of the CSR-related documents on the websites of the top container shipping companies in the world, this paper examines CSR adoption in the container shipping (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   1 citation  
  32.  14
    Managing Customer Citizenship Behavior in Aviation Sector Through Relational Benefits: Mediating Role of Relationship Quality.Shahzad Hassan & Norazah Mohd Suki - 2022 - Frontiers in Psychology 13.
    The aim of this research is to investigate the mediating role of relationship quality in the relationship between relational benefits and customer citizenship behavior. Data were gathered through a systematic sampling from 334 passengers. A Survey technique was used to collect the data from respondents from multiple airports. Data were analyzed through partial least square structural equation modeling using SmartPLS 3.3. The results of the study reveal that altruistic benefits, confidence, and self-expression benefits have a positive relationship with relationship quality (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  33. The development of social concepts: Mores, customs, and conventions.Elliot Turiel - 1975 - In David J. DePalma & Jeanne M. Foley, Moral development: current theory and research. New York: Halsted Press. pp. 7--38.
     
    Export citation  
     
    Bookmark   1 citation  
  34. The effect of social and organizational factors in customers loyalty (a case study in tehran tejarat bank).Majid Kaffashi & Javan Reza Makhdomi - 2012 - Social Research (Islamic Azad University Roudehen Branch) 5 (14):137-153.
     
    Export citation  
     
    Bookmark  
  35.  27
    Examining the Relationship of Online Social Networking Sites’ Activities, Customers’ Brand Choice, and Brand Perception in Health-Related Businesses.Mehrab Nazir, Jian Tian, Iftikhar Hussain, Adeel Arshad & Muhammad Afzal Shad - 2020 - Frontiers in Psychology 11.
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   1 citation  
  36. Measuring Corporate Social Responsibility: A Scale Development Study.Duygu Turker - 2009 - Journal of Business Ethics 85 (4):411-427.
    Corporate social responsibility (CSR) is one of the most prominent concepts in the literature and, in short, indicates the positive impacts of businesses on their stakeholders. Despite the growing body of literature on this concept, the measurement of CSR is still problematic. Although the literature provides several methods for measuring corporate social activities, almost all of them have some limitations. The purpose of this study is to provide an original, valid, and reliable measure of CSR reflecting the responsibilities (...)
    Direct download (5 more)  
     
    Export citation  
     
    Bookmark   86 citations  
  37.  22
    The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior.Yu-Shan Huang, Shuqin Wei & Tyson Ang - 2021 - Journal of Business Ethics 178 (2):519-535.
    Incivility among employees in frontline encounters is prevalent, but little is known about its impact on customers’ ethics-related perceptions and behaviors. Drawing upon the stimulus–organism–response paradigm, this study examines how witnessing incivility among employees can serve as a social atmospheric cue to influence customers’ perceived ethicality of an organization and their subsequent behaviors. According to our results, in response to employee-to-employee incivility witnessed during frontline encounters, customers perceive the uncivil employees’ organization to have a lower level of ethicality. In (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   3 citations  
  38.  51
    Corporate Social Responsibility: Exploring Stakeholder Relationships and Programme Reporting across Leading FTSE Companies.Simon Knox, Stan Maklan & Paul French - 2005 - Journal of Business Ethics 61 (1):7-28.
    Although it is now widely recognised by business leaders that their companies need to accept a broader responsibility than short-term profits, recent research suggests that as corporate social responsibility (CSR) and social reporting become more widespread, there is little empirical evidence of the range of stakeholders addressed through their CSR programmes and how such programmes are reported. Through a CSR framework which was developed in an exploratory study, we explore the nature of stakeholder relationships reported across leading FTSE (...)
    Direct download (4 more)  
     
    Export citation  
     
    Bookmark   28 citations  
  39.  41
    On Customers and Costs: A Story from Public Sector Science.John Law & Madeleine Akrich - 1994 - Science in Context 7 (3):539-561.
    The ArgumentIn this we explore some of the ways in which a state scientific laboratory (Daresbury SERC) reacted to the rtetoric and forces of the marketpace in the 1980s. We describe laboratory attempts to create what we call “good customers” while converting itself into a “good seller” by developing a particulat set of costing practicting that were closely related to the implementation of a management accounting system. Finally, we consider how Daresbury response to “market forces” influenced scintific and organzational practice, (...)
    Direct download (3 more)  
     
    Export citation  
     
    Bookmark   2 citations  
  40.  65
    Nature, Custom, and Stipulation in Law and Jurisprudence.James Bernard Murphy - 1990 - Review of Metaphysics 43 (4):751 - 790.
    NO THREE CONCEPTS ARE MORE CENTRAL to legal theory than nature, custom, and stipulation; thus the familiar expressions "natural law," "customary law," and stipulated or "positive law." The problem is that conflicting claims are made for natural law, customary law, and positive law. I will argue that to make sense of these conflicting claims we must first make a distinction between law as a species of social order and jurisprudence as the explanation of law. For example, the debate between (...)
    Direct download (4 more)  
     
    Export citation  
     
    Bookmark  
  41.  84
    Explanations of social phenomena: Competing and complementary accounts.Todd Jones - 2008 - Metaphilosophy 39 (4-5):621-650.
    Abstract: Situations that social scientists and others explain by using concepts like "custom" and "norm" often tend to be situations in which many other kinds of explanations (for example, biological, psychological, economic, historical) seem plausible as well. Do these other explanations compete with the custom or norm explanations, or do they complement them? We need to consider this question carefully and not just assume that various accounts are all permissible at different levels of analysis. In this article I describe (...)
    Direct download (3 more)  
     
    Export citation  
     
    Bookmark   1 citation  
  42. A Catholic-Personalist Critique of Personalized Customer Service.Ferdinand Tablan - 2016 - Journal of Markets and Morality 19 (1):99-119.
    This article presents an ethical analysis and critique of personalized service in the tradition of Catholic social teaching (CST) that is both Catholic and Personalist. It tackles the ethical issues involved when service delivery is personalized, issues that affect both the consumers and the service providers. It focuses on nonprofessional services that are offered by low-skilled blue-collar workers through corporations that are organized to produce efficient service to a high volume of consumers. Customer service involves intersubjectivity, that is, interaction (...)
    Direct download  
     
    Export citation  
     
    Bookmark   1 citation  
  43.  28
    Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China.Dexia Zang, Chang Liu & Yan Jiao - 2021 - Frontiers in Psychology 12.
    Abusive supervision is quite common in the service industry. Employees’ proactive customer service performance is essential for the long-term development of service enterprises. This study enriches the antecedents of proactive customer service performance from a new theoretical perspective by incorporating the analysis of abusive supervision into the theoretical framework and fills the research gap between customer orientation and proactive customer service performance. Based on Affective Events Theory and Social Cognitive Theory, this study established the structure equation model between abusive (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   1 citation  
  44. Mary Astell on Bad Custom and Epistemic Injustice.Allauren Samantha Forbes - 2019 - Hypatia 34 (4):777-801.
    Mary Astell is a fascinating seventeenth‐century figure whose work admits of many interpretations. One feature of her work that has received little attention is her focus on bad custom. This is surprising; Astell clearly regards bad custom as exerting a kind of epistemic power over agents, particularly women, in a way that limits their intellectual capacities. This article aims to link two contemporary sociopolitical/social‐epistemological projects by showing how a seventeenth‐century thinker anticipated these projects. Astell's account of bad custom shows (...)
    Direct download (4 more)  
     
    Export citation  
     
    Bookmark   7 citations  
  45.  24
    Custom in the Vedic Ritual Codes as an Emergent Legal Principle.Timothy Lubin - 2021 - Journal of the American Oriental Society 136 (4):669.
    The degree to which the early dharma literature was an extrapolation from the earlier ritual codes can be seen from a number of shared features of form and content. One of these that has not received more than passing notice is the fact that the Dharmaśāstric principle of regarding customary norms as a valid basis of dharma, both in general and in limited spheres, has its origins in ritual rules in the śrautasūtras and gṛhyasūtras. Passages from the Baudhāyanaśrautasūtra and numerous (...)
    No categories
    Direct download (3 more)  
     
    Export citation  
     
    Bookmark   2 citations  
  46.  11
    The Effect of Customers’ Unethical Practices on Suppliers’ Intention to Continue Their Relationships.Daniel Prajogo, Brian Cooper, Ross Donohue & Anand Nair - forthcoming - Journal of Business Ethics:1-18.
    This study examines inter-firm buyer–supplier relationships through an ethical lens. Drawing on the concept of reciprocity in social exchange theory as well as resource dependence theory, we examine the effect of customers’ unethical practices on their suppliers’ intention to continue their business relationships with their customers. Specifically, we distinguish two types of unethical practices: _unfair business practices_, which directly target suppliers and _socially irresponsible practices_, which have an impact on wider society. Integrating social exchange theory and resource dependence (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  47.  5
    Land Ownership (Custom) Viewed from Historical Perspectives, Socio-Cultural and Tenurial Issues in Simalungun District.Ulung Napitu & Rosmaida Sinaga - forthcoming - Evolutionary Studies in Imaginative Culture:234-251.
    This study aims to examine the status of land ownership in Simalungun district in terms of historical, social, cultural and tenure perspectives. It is important to study this issue because until now the issue of land ownership has not been thoroughly resolved because there are migrants who claim that their customary land was found in Simalungun, whereas in reality their customary land was not found in Simalungun, but what was found was the king's land ( partuanon) according to the (...)
    No categories
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  48.  29
    CSR and Customer Value Co-creation Behavior: The Moderation Mechanisms of Servant Leadership and Relationship Marketing Orientation.Trong Tuan Luu - 2019 - Journal of Business Ethics 155 (2):379-398.
    Corporate social responsibility is a force to “pull” customers to the organizational mission and values, and influence them to contribute to the organization. The primary purpose of the research is to assess how CSR contributes to customer value co-creation. The research also seeks evidence on the moderation mechanisms of servant leadership and relationship marketing orientation for the effect of CSR on customer value co-creation behavior. The data were collected from 873 employees and 873 customers in software industry in Vietnam (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark  
  49.  41
    Understanding users’ responses to disclosed vs. undisclosed customer service chatbots: a mixed methods study.Margot J. van der Goot, Nathalie Koubayová & Eva A. van Reijmersdal - 2024 - AI and Society 39 (6):2947-2960.
    Due to huge advancements in natural language processing (NLP) and machine learning, chatbots are gaining significance in the field of customer service. For users, it may be hard to distinguish whether they are communicating with a human or a chatbot. This brings ethical issues, as users have the right to know who or what they are interacting with (European Commission in Regulatory framework proposal on artificial intelligence. https://digital-strategy.ec.europa.eu/en/policies/regulatory-framework-ai, 2022). One of the solutions is to include a disclosure at the start (...)
    Direct download (3 more)  
     
    Export citation  
     
    Bookmark   1 citation  
  50.  77
    Customer And Employee Beliefs About Corporate Responsibility.Carola Hillenbrand & Kevin Money - 2008 - Proceedings of the International Association for Business and Society 19:464-469.
    It is the aim of this piece of research to provide a conceptualisation of Corporate Responsibility from a stakeholder perspective and to investigate if and how Corporate Responsibility can be expressed in terms of beliefs of stakeholders. The paper reports on a qualitative research study into customer and employee understanding of Corporate Responsibility in the context of a financial service organisation.
    Direct download (4 more)  
     
    Export citation  
     
    Bookmark  
1 — 50 / 978