Dysfunctional customer behavior is common in service settings. For frontline employees, negative encounters can cause short-term despondency or have profound, long-term psychological effects that often result in both direct and indirect costs to service firms. Existing research has explored the influence of dysfunctional customer behavior on employee emotions, but it has not fully investigated the psychological mechanism through which customer misbehavior transforms into employee responses. To maintain service quality and employee well-being, it is important to understand the impact of customer (...) misconduct on employee emotions and its effect on subsequent service behavior. To assess the process through which dysfunctional customer behavior manifests as negative emotions in frontline service employees, and the influence of negative employee emotions on their prosocial service behavior, we surveyed 185 frontline banking service employees. We sought information on service employee experiences, attitudes, and feelings regarding dysfunctional customer behaviors, the perceived level of supervisor support, and employee prosocial service behavior intentions. Structural equation modeling and hierarchical linear modeling were used for statistical analysis and hypothesis verification. Results indicate that dysfunctional customer behavior has a positive relationship with bank service employee negative emotions and a negative influence on employee prosocial service behavior. The study found that negative emotions fully mediated the relationship between dysfunctional customer behavior and prosocial service behavior. The moderating role that perceived supervisor support plays on the relationships between dysfunctional customer behavior and negative emotion was also investigated. The results show that perceived supervisor support moderates the relationship between dysfunctional customer behavior and negative employee emotions. Finally, the study provides bank managers with effective strategies to assist frontline employees to manage and deter dysfunctional customer behavior, and presents employees with internal recovery strategies when encountering dysfunctional customer behavior. (shrink)

Across the world, artificial intelligence (AI) technologies are being more widely employed in public sector decision-making and processes as a supposedly neutral and an efficient method for optimizing delivery of services. However, the deployment of these technologies has also prompted investigation into the potentially unanticipated consequences of their introduction, to both positive and negative ends. This paper chooses to focus specifically on the relationship between gender bias and AI, exploring claims of the neutrality of such technologies and how its understanding (...) of bias could influence policy and outcomes. Building on a rich seam of literature from both technological and sociological fields, this article constructs an original framework through which to analyse both the perpetuation and mitigation of gender biases, choosing to categorize AI technologies based on whether their input is text or images. Through the close analysis and pairing of four case studies, the paper thus unites two often disparate approaches to the investigation of bias in technology, revealing the large and varied potential for AI to echo and even amplify existing human bias, while acknowledging the important role AI itself can play in reducing or reversing these effects. The conclusion calls for further collaboration between scholars from the worlds of technology, gender studies and public policy in fully exploring algorithmic accountability as well as in accurately and transparently exploring the potential consequences of the introduction of AI technologies. (shrink)

What is feminist philosophy? A difficult question for feminist scholars in China. Women's studies in the Chinese mainland are characteristically policy‐oriented, geared to practical concerns and moral urgency. Empirical research projects engage many pressing social issues related to the changing situation of women in a rapid marketification of society and commercialization of culture since the post‐1978 reform movement. Here are some examples: migrant female workers and their working conditions in the urban centers; the impact of rural industrialization on women in (...) the countryside: discrimination against women in employment as well as in other aspects of social life; marriage and sexual relations. What follows in this article however, represents an effort to identify and categorize trends in emerging feminist theories. The main questions that might be seen as in one way or another philosophical are located in the historical context of the transformation of Chinese socialism. As we have only very limited access to publications in Hong Kong and Taiwan, to avoid mispresentation we regret that we cannot discuss the feminist work developed in these areas. (shrink)

As a way of human-computer interaction, game-based assessment is more suitable for young children because it is situational, interesting, and effective. National identity is an important factor affecting the overall development of young children and the future development of a country, which has attracted extensive attention from researchers. Nevertheless, the assessment of young children's national identity is still based on traditional evaluation, including questionnaires and interviews, which have the limitations of being inaccurate, dull, and time-consuming. To understand the characteristics of (...) children's national identity, it is necessary to use scientific and interactive assessment methods. The present study investigated whether the game-based assessment we developed specifically would be an appropriate tool to measure young children's national identity. The results show that the game-based assessment had good item discrimination. Exploratory factor analysis demonstrated the game covered three aspects: national cognition mastery, national emotion engagement, and national behavior tendency. The confirmatory factor analysis suggested that the model with three factors fit the data well. The internal consistency, the split-half reliability, and the test-retest reliability meet standards. Overall, the results indicated that this game can be successfully used to assess young children's national identity with acceptable validity and reliability. Our study provides strong evidence for the use of human-computer interaction in child measurement. These findings are the first to demonstrate the promise of game-based assessment in assessing children's national identity reliably and effectively. (shrink)

There is an important contemporary debate in moral responsibility about whether the following asymmetry thesis is true: moral responsibility for actions does not require alternative possibilities but moral responsibility for omissions does. In this paper, we do two things. First, we consider and reject a recent argument against the asymmetry thesis, contending that the argument fails because it rests on a false view about the metaphysics of omissions. Second, we develop and defend a new argument against the asymmetry thesis, one (...) that avoids the problem with the first argument by not resting on any assumptions about what omissions are metaphysically. (shrink)

The current study aimed to investigate differences in theory of mind between left-behind children and non-left-behind children in rural China and to examine the potential protective role of general reasoning ability in left-behind children’s theory of mind. Participants included 213 children aged 7.10 to 13.67 years (111 boys and 102 girls, M = 10.51 years, SD = 1.33), 101 of whom were left behind in rural areas by one or both migrating parents for at least 6 months. The Strange Stories (...) task, a second-order false belief task and a faux pas task were used to measure children’s theory of mind, and Sessions B and C in Raven’s Standard Progressive Matrices were used to test children’s general reasoning ability. The results showed that left-behind children scored lower on both the faux pas task and Strange Stories task. Additionally, on second-order false belief understanding, left-behind boys performed worse than non-left-behind boys, while left-behind girls scored higher than non-left behind girls. Moreover, children’s general reasoning ability moderated the relationship between parental migrant status and children’s faux pas understanding: For children with high levels of general reasoning ability, left-behind children performed similarly to non-left-behind children, while for children with low levels of general reasoning ability, left-behind children scored lower than non-left-behind children, indicating that general reasoning ability buffered the negative effect of being left behind on children’s theory of mind development. The implications of these findings for training directed at left-behind children are discussed. (shrink)

Marxist value standpoint taking the value of working classes as more important and higher than universal human value has already been proved wrong by the antihuman practice led by the standpoint in the 20th century. Though the disastrous historical reality was definitely beyond or not the expectation of Marxism founders, the practice is logically necessary result of the unavoidable historical limitation and theory mistake of Marxism. In their early years, both Karl Marx and Friedrich Engels held the criterion of the (...) universal human value such as freedom, democracy, equality and fraternity. However, decided or required by the spacetime concrete circumstance, they had to concretize the ideal of ‘human liberation’ into the aim of ‘the liberation of proletariat’. According to such the three principles: social existence decides social consciousness, there is no common human nature in a society in which people belong to the different classes, and productive forces is the final motive power and cause of social development, historical materialism demonstrates the supreme position of the value of working classes. These arguments are not persuasive in theory. Marxism itself has to take the universal human value as moral criterion against capitalism. Historical materialism has the problem of inherent reductionism in its epistemic methodology. Also, Marxism commits the obvious simple mistake to negate generality with specialty in expounding no common human nature existing in a class society. And The Marxism founders were rational arrogance when building their theory system. These are epistemology and psychology factors to form the prejudiced value standpoint. This reflection on the mistake of Marxist value standpoint expects to reach such a common consensus: to accept consciously and further improve and perfect the universal human values that mark the maturity level of today’s human spirit as human’s qualification. (shrink)

Say that an incomplete d.r.e. degree has almost universal cupping property, if it cups all the r.e. degrees not below it to 0′. In this paper, we construct such a degree d, with all the r.e. degrees not cupping d to 0′ bounded by some r.e. degree strictly below d. The construction itself is an interesting 0″′ argument and this new structural property can be used to study final segments of various degree structures in the Ershov hierarchy.

The reconstruction of hominins’ cognitive evolution has always been a crucial but challenging task. Researchers from various disciplines have tried to approach this issue, among which British archaeologist Steven Mithen’s cathedral model is regarded as one of the earliest and most creative attempts. In this model, he proposed that the Neanderthal’s mind is like a cathedral with disconnected chapels. Specifically, Neanderthals possessed advanced social, natural history, technical, and even linguistic intelligence modules, but the first three modules are isolated from each (...) other, meaning they cannot effectively use the knowledge from one domain to address the issue of another domain. This article challenges his reconstruction of Neanderthals’ cognitive capacities by presenting multiple forms of archaeological evidence bearing on various kinds of cross-domain thinking that has arisen over the past two decades. (shrink)

The so-called “Paradigm of the Wild” means either environmental ethics or environmental aesthetics has gone wild. According to Holmes Rolston, III, “philosophy has gone wild.” Chinese traditional environmentalism takes another anthropocosmic way, and it has a global applicability in cultural diversity. The dichotomy of “nature-culture” is already out of date, and humans have to face the new relation of humanized-nature today. From the perspec­tive of “ethics and aesthetics” in Chinese Confucianism, a different passageway between environmental ethics and environmental aesthetics can (...) be shaped. (shrink)

The thin set theorem for n-tuples and k colors states that every k-coloring of $[\mathbb {N}]^n$ admits an infinite set of integers H such that $[H]^n$ avoids at least one color. In this paper, we study the combinatorial weakness of the thin set theorem in reverse mathematics by proving neither $\operatorname {\mathrm {\sf {TS}}}^n_k$, nor the free set theorem imply the Erdős–Moser theorem whenever k is sufficiently large. Given a problem $\mathsf {P}$, a computable instance of $\mathsf {P}$ is universal (...) iff its solution computes a solution of any other computable $\mathsf {P}$ -instance. It has been established that most of Ramsey-type problems do not have a universal instance, but the case of Erdős–Moser theorem remained open so far. We prove that Erdős–Moser theorem does not admit a universal instance. (shrink)

This study examines whether and how the qualities of newcomers’ interpersonal relationships [i.e., leader-member exchange (LMX) and coworker exchange (CWX)] relate to their initial performance and how changes in the qualities of these relationships relate to the changes in performance. To test a latent growth model, we collected data from 230 newcomers at six time points over a 6-week period. The results showed that LMX quality is positively related to initial newcomer performance; however, changes in LMX quality are not statistically (...) significantly related to changes in newcomer performance. In contrast, an increase in CWX quality is positively related to newcomer performance improvement, but the initial quality of CWX does not predict newcomer performance. Furthermore, newcomers’ psychological entitlement moderates the relationship between LMX quality and newcomer performance; newcomers’ conscientiousness moderates the relationship between increases in CWX quality and improvements in newcomer performance. The findings increase our understanding of the newcomer exchange relationship-performance link over time and suggest that future newcomer socialization research explore the initial level of and the changes in these relationships simultaneously. (shrink)

This study explores the role of metapragmatic expressions as pragmatic manipulation in a media context, with data drawn from a Chinese TV panel discussion program Tiger Talk. It argues that the program host selects MPEs to manipulate the ongoing interactions, in order to solve or prevent the actual or potential problems in the interactions. Hence, the functioning of MPEs is described as a process consisting of three stages: problem awareness, pragmatic manipulation, and problem resolution or prevention. It is found that (...) the host mainly uses five types of MPEs, i.e. performatives, commentaries, evidentials, message glosses, and stance displayers for the sake of pragmatic manipulation across the three dimensions of interactive procedure control, rapport management, and impact monitoring. The article concludes that the host’s pragmatic manipulation of the ongoing interactions, driven by both institutional and interpersonal concerns, is motivated by his institutional rights and obligations as a program manager. (shrink)

Extant literature has underlined the importance of newcomer proactive socialization to the organization. However, the effect of coworker ostracism on newcomers’ proactive behaviors has not been noticed. Drawing on the conservation of resources theory, we proposed a model exploring how coworker ostracism impacted newcomers’ proactive behaviors via the mediation of psychological availability. Through an empirical study with a sample of 263 newcomers and three waves of longitudinal data, we found that coworker ostracism had a negative effect on newcomers’ information seeking (...) and guanxi developing. In addition, emotional intelligence enhanced the negative effect of coworker ostracism on newcomers’ psychological availability and the indirect influence of coworker ostracism on newcomers’ proactive behaviors via psychological availability. Important theoretical and practical implications are discussed. (shrink)

This research adopted the unified theory of acceptance and use of technology to emphasize the use of the PX Pay mobile payment app for PX Mart, the most popular supermarket in Taiwan, and examine the degree of involvement as a moderator. The influence of factors related to PX Mart’s target customer groups on their shopping intentions and usage behaviors were discussed, with subsequent benefits and optimization directions. This study indicated the following results. First, performance expectations, ease-of-use expectations, and social impact (...) enhance consumers’ behavioral intention and behavioral intention significantly influence usage behavior. Second, gender has no significant moderating effect on the proposed model. Third, age has a moderating effect from performance expectations and ease-of-use expectations, social influence on behavioral intention. Fourth, use is more significantly affected by perceived stakeholders for customers over age 50 than for those age 30–39. Fifth, the degree of involvement significantly affects the relationship between behavioral intention and usage behavior in terms of social influence and facilitating conditions effects. Finally, we provided academic and practical implications and make contributions to both the online payment industry and academia. (shrink)

From the perspective of the complex system, university ranking is a complex system that involves multiagent actors, which evolve over time. Yet, current major university rankings fail to reflect the system dynamics of the university innovation system. In this paper, we apply the complex system model in the field of the university innovation system in the context of university ranking in the countries along the Belt and Road, which is a long-term overlooked field. We introduce a new method of university (...) ranking based on the “winning and losing” relationship to measure the relative competitiveness between universities. This paper contributes to complex system research, the Belt and Road research, and the university ranking arena. (shrink)

本书力图通过分析新康德主义在文化哲学转向中的地位和作用,从一个新的理论视角来解读文化哲学的内涵,探讨文化哲学的未来走向和深远影响.

本书主要对东西文化和中西印哲学作了相当广泛的讨论,涵摄科学哲学、文化哲学、人生哲学、宗教哲学、历史哲学、比较哲学等方面的内容,表现出超越式的融合趋向。.