Abstract

This article discusses the career of Joseph Moses Juran. He is described as being an astute observer, attentive listener, brilliant synthesizer, and prescient prognosticator. Juran has been called the father of quality, a quality guru, and the man who taught quality to the Japanese. One of his stellar contributions is the Juran trilogy of the three quality processes: quality control, quality planning, and quality improvement. Juran summarized the following three features of quality control activities in Japan that created the revolution in quality: a massive quality-related education and training program; an annual program of quality improvement; and upper-management leadership of the quality function.