Service design in higher education: a literature review

Perspectives: Policy and Practice in Higher Education 24 (4):121-125 (2020)
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10.1080/13603108.2020.1792573

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References found in this work

Why change? A practitioner's perspective on why and how universities tackle organisational change.Nicholas M. Rogers - 2019 - Perspectives: Policy and Practice in Higher Education 23 (4):152-157.
Fundamental interconnectedness: a holistic approach to process improvements.Helen Matthews - 2020 - Perspectives: Policy and Practice in Higher Education 24 (1):8-10.
The death of a course: a case study of degree closure.Sarah Roberts-Bowman & Catherine Smith - 2019 - Perspectives: Policy and Practice in Higher Education 23 (4):138-144.
Managing change successfully: a case study at Brunel University London.Esther Bray - 2019 - Perspectives: Policy and Practice in Higher Education 23 (4):145-151.
Enhancing the student experience through service design.Polina Baranova, Sue Morrison & Jean Mutton - 2011 - Perspectives: Policy and Practice in Higher Education 15 (4):122-128.

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