Abstract

On paper, ‘smart cities’ are an easy sell. Thanks to the transformative power of information and communication technologies (the much-vaunted ‘internet of things’), smart cities purport to offer managers and bureaucrats a more harmonious and efficient means of reducing traffic, managing assets, and increasing public safety. However, I am dubious of these utopian sentiments. Indeed, I argue that the benefits that smart cities purport to provide cohere poorly with a number of our shared phenomenological intuitions about the relationships(s) between authentic experience and technologised society. While many of these intuitions are, strictly speaking, pseudo-problems, they deserve our attention. The belief that technologised urban spaces somehow corrode our potential for authentic experience is one that carries enormous power, as Charles Taylor argues, authenticity is nothing less than the contemporary moral ideal. Consequently, it indelibly colours the relationships that we forge with our artefacts. These issues will only grow more pressing as our ‘dumb cities’, already so opaque to experience, give way to hyper-technologised ‘smart cities’. However, it is possible to design our way out of these pseudo-problems. Assuming we accept my argument that the distinction between authenticity and the device paradigm is premised upon a certain kind of category error, there is no categorical or definitional reason why it is not possible for urbanised, technologised spaces to feel authentic, whether by virtue of their aesthetic properties, or because they facilitate ‘authentic’ behaviour. Indeed, I argue that ‘inauthenticity’ is an aesthetic rather than an ontological category (much like ‘ugliness’, or ‘boring-ness’), with feelings of inauthenticity serving as evidence of a basic failure of design. Redressing these failures of design requires that we adopt a novel approach to the design and use of technical objects—and particularly when these objects are the almost invisible, semi-autonomous constituents of the ‘smart city’. Consequently, in the concluding analysis of the chapter I outline how the feeling of authenticity can be invoked in the smart city and, consequently, how these failures of design can be avoided.