Abstract

Expert systems provide new languages and a new methodology for automating knowledge-intensive processes. Whilst the benefits expected are ubiquitously stated, probable negative impacts are seldom admitted by the dominant actors in the field. We deal with probable problematic impacts on employment as well as contents and structure of work both in production and the service and administration areas and make some suggestions concerning measures to be taken to account for these impacts assuming no radical change as to the prevailing ideology of working organization