Giving Voice to the Silenced: Using Critical Discourse Analysis to Inform Crisis Communication Theory

Journal of Business Ethics 132 (4):717-735 (2015)
  Copy   BIBTEX

Abstract

Research exists on how a corporation communicates during a crisis, the impact on its reputation, and how well it weathers that crisis. However, crisis communication research tends to view a company’s communication efforts from the standpoint of success or failure; looking at the communication critically to determine if the company’s power influences or silences potentially alternative voices and viewpoints is not currently part of the discussion. This article argues that critical discourse analysis techniques be added to the framework of crisis communication theory in an effort to ensure that the corporation’s message or position of power does not unfairly marginalize or altogether silence alternative discourses.

Other Versions

No versions found

Links

PhilArchive

    This entry is not archived by us. If you are the author and have permission from the publisher, we recommend that you archive it. Many publishers automatically grant permission to authors to archive pre-prints. By uploading a copy of your work, you will enable us to better index it, making it easier to find.

    Upload a copy of this work     Papers currently archived: 102,589

External links

Setup an account with your affiliations in order to access resources via your University's proxy server

Through your library

Similar books and articles

Toward an Ethical Model of Effective Crisis Communication.Young Kim - 2015 - Business and Society Review 120 (1):57-81.

Analytics

Added to PP
2014-08-29

Downloads
43 (#534,288)

6 months
11 (#303,323)

Historical graph of downloads
How can I increase my downloads?