How Transparency Modulates Trust in Artificial Intelligence

Patterns 3 (4):1-10 (2022)
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Abstract

We review the literature on how perceiving an AI making mistakes violates trust and how such violations might be repaired. In doing so, we discuss the role played by various forms of algorithmic transparency in the process of trust repair, including explanations of algorithms, uncertainty estimates, and performance metrics.

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John Zerilli
University of Edinburgh

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