Mapping and Measuring Service Quality: The Implications of Henri Bergson’s Philosophy

Philosophy of Management 6 (3):133-150 (2008)
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Abstract

This paper discusses the potential contribution of Henri Bergson’s philosophy to the theory and practice of service quality measurement. First, it summarises some of the theoretical developments within the field of service quality measurement and points to areas of controversy found within the extant publications. Then, it proposes that a greater appreciation of philosophy, in particular the writings of Henri Bergson, can help address the apparent inconsistencies and gaps observed in the literature. Finally, the paper offers suggestions regarding the potential implications of Bergson’s philosophy for the measurement of service quality in contemporary organisations.

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17403812

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10.5840/pom20086326

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References found in this work

Bergson and pragmatism.A. W. Moore - 1912 - Philosophical Review 21 (4):397-414.
Bergson's concept of art.Ruth Lorand - 1999 - British Journal of Aesthetics 39 (4):400-415.
The New Bergson.Martha Hanna - 2003 - Theory, Culture and Society 20 (2):145-154.
Alfred North Whitehead.[author unknown] - 1948 - Revue Philosophique de la France Et de l'Etranger 138:371-371.

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