Abstract

To meet the diverse needs of their patrons and achieve the library's objectives, developing nations must offer a range of services in their academic libraries. The degree of user happiness is significantly impacted by these services. This study's goal is to talk about the established criteria that are used to gauge the level of service provided by academic libraries. It is advised that to administer the library services, librarians employ management tools. They are assisted in making decisions, evaluating services, improving services, and achieving higher quality via tools like ServQUAL, TQM, ISO-9000, and LibQUAL+. To enhance its quality service and boost customer happiness, I believe that libraries considering the implementation of a quality management system would find this paper useful.